A New Chat Solution for Shared Services using Natural Language Processing Models M Saravanan author Satheesh K. Perepu author Sudipta Bose author 2018-12 text Proceedings of the 15th International Conference on Natural Language Processing Gurpreet Singh Lehal editor Dipti Misra Sharma editor Rajeev Sangal editor NLP Association of India International Institute of Information Technology, Hyderabad, India conference publication saravanan-etal-2018-new https://aclanthology.org/2018.icon-1.12/ 2018-12 87 91