@inproceedings{carbou-etal-2018-predicting,
title = "Predicting failure of a mediated conversation in the context of asymetric role dialogues",
author = "Carbou, Romain and
Charlet, Delphine and
Damnati, G{\'e}raldine and
Landragin, Fr{\'e}d{\'e}ric and
L{\'e}on Bouraoui, Jean",
editor = "S{\'e}billot, Pascale and
Claveau, Vincent",
booktitle = "Actes de la Conf{\'e}rence TALN. Volume 1 - Articles longs, articles courts de TALN",
month = "5",
year = "2018",
address = "Rennes, France",
publisher = "ATALA",
url = "https://aclanthology.org/2018.jeptalnrecital-court.23",
pages = "401--408",
abstract = "In a human-to-human conversation between a user and his interlocutor in an assistance center, we suppose a context where the conclusion of the dialog can characterize a notion of success or failure, explicitly annotated or deduced. The study involves different approaches expected to have an influence on predictive classification model of failures. On the one hand, we will aim at taking into account the asymmetry of the speakers{'} roles in the modelling of the lexical distribution. On the other hand, we will determine whether the part of the lexicon most closely relating to the domain of customer assistance studied here, modifies the quality of the prediction. We will eventually assess the perspectives of generalization to morphologically comparable corpora.",
}
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<abstract>In a human-to-human conversation between a user and his interlocutor in an assistance center, we suppose a context where the conclusion of the dialog can characterize a notion of success or failure, explicitly annotated or deduced. The study involves different approaches expected to have an influence on predictive classification model of failures. On the one hand, we will aim at taking into account the asymmetry of the speakers’ roles in the modelling of the lexical distribution. On the other hand, we will determine whether the part of the lexicon most closely relating to the domain of customer assistance studied here, modifies the quality of the prediction. We will eventually assess the perspectives of generalization to morphologically comparable corpora.</abstract>
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%0 Conference Proceedings
%T Predicting failure of a mediated conversation in the context of asymetric role dialogues
%A Carbou, Romain
%A Charlet, Delphine
%A Damnati, Géraldine
%A Landragin, Frédéric
%A Léon Bouraoui, Jean
%Y Sébillot, Pascale
%Y Claveau, Vincent
%S Actes de la Conférence TALN. Volume 1 - Articles longs, articles courts de TALN
%D 2018
%8 May
%I ATALA
%C Rennes, France
%F carbou-etal-2018-predicting
%X In a human-to-human conversation between a user and his interlocutor in an assistance center, we suppose a context where the conclusion of the dialog can characterize a notion of success or failure, explicitly annotated or deduced. The study involves different approaches expected to have an influence on predictive classification model of failures. On the one hand, we will aim at taking into account the asymmetry of the speakers’ roles in the modelling of the lexical distribution. On the other hand, we will determine whether the part of the lexicon most closely relating to the domain of customer assistance studied here, modifies the quality of the prediction. We will eventually assess the perspectives of generalization to morphologically comparable corpora.
%U https://aclanthology.org/2018.jeptalnrecital-court.23
%P 401-408
Markdown (Informal)
[Predicting failure of a mediated conversation in the context of asymetric role dialogues](https://aclanthology.org/2018.jeptalnrecital-court.23) (Carbou et al., JEP/TALN/RECITAL 2018)
ACL