@inproceedings{auguste-etal-2018-evaluation,
    title = "Evaluation automatique de la satisfaction client {\`a} partir de conversations de type {\textquotedblleft}chat{\textquotedblright} par r{\'e}seaux de neurones r{\'e}currents avec m{\'e}canisme d`attention (Customer satisfaction prediction with attention-based {RNN}s from a chat contact center corpus)",
    author = "Auguste, Jeremy  and
      Charlet, Delphine  and
      Damnati, G{\'e}raldine  and
      Favre, Benoit  and
      Bechet, Frederic",
    editor = "S{\'e}billot, Pascale  and
      Claveau, Vincent",
    booktitle = "Actes de la Conf{\'e}rence TALN. Volume 1 - Articles longs, articles courts de TALN",
    month = "5",
    year = "2018",
    address = "Rennes, France",
    publisher = "ATALA",
    url = "https://aclanthology.org/2018.jeptalnrecital-court.4/",
    pages = "225--232",
    language = "fra"
}