@inproceedings{di-lascio-etal-2020-natural,
    title = "Natural Language Generation in Dialogue Systems for Customer Care",
    author = "Di Lascio, Mirko  and
      Sanguinetti, Manuela  and
      Anselma, Luca  and
      Mana, Dario  and
      Mazzei, Alessandro  and
      Patti, Viviana  and
      Simeoni, Rossana",
    editor = "Monti, Johanna  and
      Dell'Orletta, Felice  and
      Tamburini, Fabio",
    booktitle = "Proceedings of the Seventh Italian Conference on Computational Linguistics (CLiC-it 2020)",
    month = mar,
    year = "2020",
    address = "Bologna, Italy",
    publisher = "CEUR Workshop Proceedings",
    url = "https://aclanthology.org/2020.clicit-1.19/",
    pages = "112--117",
    ISBN = "979-12-80136-28-2"
}