@inproceedings{uva-etal-2020-dialog,
    title = "Dialog-based Help Desk through Automated Question Answering and Intent Detection",
    author = "Uva, Antonio  and
      Roberti, Pierluigi  and
      Moschitti, Alessandro",
    editor = "Monti, Johanna  and
      Dell'Orletta, Felice  and
      Tamburini, Fabio",
    booktitle = "Proceedings of the Seventh Italian Conference on Computational Linguistics (CLiC-it 2020)",
    month = mar,
    year = "2020",
    address = "Bologna, Italy",
    publisher = "CEUR Workshop Proceedings",
    url = "https://aclanthology.org/2020.clicit-1.72/",
    pages = "465--471",
    ISBN = "979-12-80136-28-2"
}