@inproceedings{zhang-etal-2020-knowledge,
title = "Knowledge Aware Emotion Recognition in Textual Conversations via Multi-Task Incremental Transformer",
author = "Zhang, Duzhen and
Chen, Xiuyi and
Xu, Shuang and
Xu, Bo",
editor = "Scott, Donia and
Bel, Nuria and
Zong, Chengqing",
booktitle = "Proceedings of the 28th International Conference on Computational Linguistics",
month = dec,
year = "2020",
address = "Barcelona, Spain (Online)",
publisher = "International Committee on Computational Linguistics",
url = "https://aclanthology.org/2020.coling-main.392",
doi = "10.18653/v1/2020.coling-main.392",
pages = "4429--4440",
abstract = "Emotion recognition in textual conversations (ERTC) plays an important role in a wide range of applications, such as opinion mining, recommender systems, and so on. ERTC, however, is a challenging task. For one thing, speakers often rely on the context and commonsense knowledge to express emotions; for another, most utterances contain neutral emotion in conversations, as a result, the confusion between a few non-neutral utterances and much more neutral ones restrains the emotion recognition performance. In this paper, we propose a novel Knowledge Aware Incremental Transformer with Multi-task Learning (KAITML) to address these challenges. Firstly, we devise a dual-level graph attention mechanism to leverage commonsense knowledge, which augments the semantic information of the utterance. Then we apply the Incremental Transformer to encode multi-turn contextual utterances. Moreover, we are the first to introduce multi-task learning to alleviate the aforementioned confusion and thus further improve the emotion recognition performance. Extensive experimental results show that our KAITML model outperforms the state-of-the-art models across five benchmark datasets.",
}
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<abstract>Emotion recognition in textual conversations (ERTC) plays an important role in a wide range of applications, such as opinion mining, recommender systems, and so on. ERTC, however, is a challenging task. For one thing, speakers often rely on the context and commonsense knowledge to express emotions; for another, most utterances contain neutral emotion in conversations, as a result, the confusion between a few non-neutral utterances and much more neutral ones restrains the emotion recognition performance. In this paper, we propose a novel Knowledge Aware Incremental Transformer with Multi-task Learning (KAITML) to address these challenges. Firstly, we devise a dual-level graph attention mechanism to leverage commonsense knowledge, which augments the semantic information of the utterance. Then we apply the Incremental Transformer to encode multi-turn contextual utterances. Moreover, we are the first to introduce multi-task learning to alleviate the aforementioned confusion and thus further improve the emotion recognition performance. Extensive experimental results show that our KAITML model outperforms the state-of-the-art models across five benchmark datasets.</abstract>
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%0 Conference Proceedings
%T Knowledge Aware Emotion Recognition in Textual Conversations via Multi-Task Incremental Transformer
%A Zhang, Duzhen
%A Chen, Xiuyi
%A Xu, Shuang
%A Xu, Bo
%Y Scott, Donia
%Y Bel, Nuria
%Y Zong, Chengqing
%S Proceedings of the 28th International Conference on Computational Linguistics
%D 2020
%8 December
%I International Committee on Computational Linguistics
%C Barcelona, Spain (Online)
%F zhang-etal-2020-knowledge
%X Emotion recognition in textual conversations (ERTC) plays an important role in a wide range of applications, such as opinion mining, recommender systems, and so on. ERTC, however, is a challenging task. For one thing, speakers often rely on the context and commonsense knowledge to express emotions; for another, most utterances contain neutral emotion in conversations, as a result, the confusion between a few non-neutral utterances and much more neutral ones restrains the emotion recognition performance. In this paper, we propose a novel Knowledge Aware Incremental Transformer with Multi-task Learning (KAITML) to address these challenges. Firstly, we devise a dual-level graph attention mechanism to leverage commonsense knowledge, which augments the semantic information of the utterance. Then we apply the Incremental Transformer to encode multi-turn contextual utterances. Moreover, we are the first to introduce multi-task learning to alleviate the aforementioned confusion and thus further improve the emotion recognition performance. Extensive experimental results show that our KAITML model outperforms the state-of-the-art models across five benchmark datasets.
%R 10.18653/v1/2020.coling-main.392
%U https://aclanthology.org/2020.coling-main.392
%U https://doi.org/10.18653/v1/2020.coling-main.392
%P 4429-4440
Markdown (Informal)
[Knowledge Aware Emotion Recognition in Textual Conversations via Multi-Task Incremental Transformer](https://aclanthology.org/2020.coling-main.392) (Zhang et al., COLING 2020)
ACL