Project MAIA: Multilingual AI Agent Assistant

André F. T. Martins, Joao Graca, Paulo Dimas, Helena Moniz, Graham Neubig


Abstract
This paper presents the Multilingual Artificial Intelligence Agent Assistant (MAIA), a project led by Unbabel with the collaboration of CMU, INESC-ID and IT Lisbon. MAIA will employ cutting-edge machine learning and natural language processing technologies to build multilingual AI agent assistants, eliminating language barriers. MAIA’s translation layer will empower human agents to provide customer support in real-time, in any language, with human quality.
Anthology ID:
2020.eamt-1.68
Volume:
Proceedings of the 22nd Annual Conference of the European Association for Machine Translation
Month:
November
Year:
2020
Address:
Lisboa, Portugal
Editors:
André Martins, Helena Moniz, Sara Fumega, Bruno Martins, Fernando Batista, Luisa Coheur, Carla Parra, Isabel Trancoso, Marco Turchi, Arianna Bisazza, Joss Moorkens, Ana Guerberof, Mary Nurminen, Lena Marg, Mikel L. Forcada
Venue:
EAMT
SIG:
Publisher:
European Association for Machine Translation
Note:
Pages:
495–496
Language:
URL:
https://aclanthology.org/2020.eamt-1.68
DOI:
Bibkey:
Cite (ACL):
André F. T. Martins, Joao Graca, Paulo Dimas, Helena Moniz, and Graham Neubig. 2020. Project MAIA: Multilingual AI Agent Assistant. In Proceedings of the 22nd Annual Conference of the European Association for Machine Translation, pages 495–496, Lisboa, Portugal. European Association for Machine Translation.
Cite (Informal):
Project MAIA: Multilingual AI Agent Assistant (Martins et al., EAMT 2020)
Copy Citation:
PDF:
https://aclanthology.org/2020.eamt-1.68.pdf