Conversational Document Prediction to Assist Customer Care Agents Jatin Ganhotra author Haggai Roitman author Doron Cohen author Nathaniel Mills author Chulaka Gunasekara author Yosi Mass author Sachindra Joshi author Luis Lastras author David Konopnicki author 2020-11 text Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP) Bonnie Webber editor Trevor Cohn editor Yulan He editor Yang Liu editor Association for Computational Linguistics Online conference publication ganhotra-etal-2020-conversational 10.18653/v1/2020.emnlp-main.25 https://aclanthology.org/2020.emnlp-main.25/ 2020-11 349 356