@inproceedings{anselma-etal-2020-content,
title = "Content Selection for Explanation Requests in Customer-Care Domain",
author = "Anselma, Luca and
Di Lascio, Mirko and
Mana, Dario and
Mazzei, Alessandro and
Sanguinetti, Manuela",
editor = "Alonso, Jose M. and
Catala, Alejandro",
booktitle = "2nd Workshop on Interactive Natural Language Technology for Explainable Artificial Intelligence",
month = nov,
year = "2020",
address = "Dublin, Ireland",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2020.nl4xai-1.3",
pages = "5--10",
abstract = "This paper describes a content selection module for the generation of explanations in a dialogue system designed for customer care domain. First we describe the construction of a corpus of a dialogues containing explanation requests from customers to a virtual agent of a telco, and second we study and formalize the importance of a specific information content for the generated message. In particular, we adapt the notions of importance and relevance in the case of schematic knowledge bases.",
}
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%0 Conference Proceedings
%T Content Selection for Explanation Requests in Customer-Care Domain
%A Anselma, Luca
%A Di Lascio, Mirko
%A Mana, Dario
%A Mazzei, Alessandro
%A Sanguinetti, Manuela
%Y Alonso, Jose M.
%Y Catala, Alejandro
%S 2nd Workshop on Interactive Natural Language Technology for Explainable Artificial Intelligence
%D 2020
%8 November
%I Association for Computational Linguistics
%C Dublin, Ireland
%F anselma-etal-2020-content
%X This paper describes a content selection module for the generation of explanations in a dialogue system designed for customer care domain. First we describe the construction of a corpus of a dialogues containing explanation requests from customers to a virtual agent of a telco, and second we study and formalize the importance of a specific information content for the generated message. In particular, we adapt the notions of importance and relevance in the case of schematic knowledge bases.
%U https://aclanthology.org/2020.nl4xai-1.3
%P 5-10
Markdown (Informal)
[Content Selection for Explanation Requests in Customer-Care Domain](https://aclanthology.org/2020.nl4xai-1.3) (Anselma et al., NL4XAI 2020)
ACL
- Luca Anselma, Mirko Di Lascio, Dario Mana, Alessandro Mazzei, and Manuela Sanguinetti. 2020. Content Selection for Explanation Requests in Customer-Care Domain. In 2nd Workshop on Interactive Natural Language Technology for Explainable Artificial Intelligence, pages 5–10, Dublin, Ireland. Association for Computational Linguistics.