A Framework to Assist Chat Operators of Mental Healthcare Services Thiago Madeira author Heder Bernardino author Jairo Francisco De Souza author Henrique Gomide author Nathália Munck Machado author Bruno Marcos Pinheiro da Silva author Alexandre Vieira Pereira Pacelli author 2020-11 text Proceedings of Second Workshop for NLP Open Source Software (NLP-OSS) Eunjeong L Park editor Masato Hagiwara editor Dmitrijs Milajevs editor Nelson F Liu editor Geeticka Chauhan editor Liling Tan editor Association for Computational Linguistics Online conference publication madeira-etal-2020-framework 10.18653/v1/2020.nlposs-1.1 https://aclanthology.org/2020.nlposs-1.1/ 2020-11 1 7