Dialogue Act-based Breakdown Detection in Negotiation Dialogues

Atsuki Yamaguchi, Kosui Iwasa, Katsuhide Fujita


Abstract
Thanks to the success of goal-oriented negotiation dialogue systems, studies of negotiation dialogue have gained momentum in terms of both human-human negotiation support and dialogue systems. However, the field suffers from a paucity of available negotiation corpora, which hinders further development and makes it difficult to test new methodologies in novel negotiation settings. Here, we share a human-human negotiation dialogue dataset in a job interview scenario that features increased complexities in terms of the number of possible solutions and a utility function. We test the proposed corpus using a breakdown detection task for human-human negotiation support. We also introduce a dialogue act-based breakdown detection method, focusing on dialogue flow that is applicable to various corpora. Our results show that our proposed method features comparable detection performance to text-based approaches in existing corpora and better results in the proposed dataset.
Anthology ID:
2021.eacl-main.63
Volume:
Proceedings of the 16th Conference of the European Chapter of the Association for Computational Linguistics: Main Volume
Month:
April
Year:
2021
Address:
Online
Editors:
Paola Merlo, Jorg Tiedemann, Reut Tsarfaty
Venue:
EACL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
745–757
Language:
URL:
https://aclanthology.org/2021.eacl-main.63
DOI:
10.18653/v1/2021.eacl-main.63
Bibkey:
Cite (ACL):
Atsuki Yamaguchi, Kosui Iwasa, and Katsuhide Fujita. 2021. Dialogue Act-based Breakdown Detection in Negotiation Dialogues. In Proceedings of the 16th Conference of the European Chapter of the Association for Computational Linguistics: Main Volume, pages 745–757, Online. Association for Computational Linguistics.
Cite (Informal):
Dialogue Act-based Breakdown Detection in Negotiation Dialogues (Yamaguchi et al., EACL 2021)
Copy Citation:
PDF:
https://aclanthology.org/2021.eacl-main.63.pdf
Code
 gucci-j/negotiation-breakdown-detection