Unsupervised Class-Specific Abstractive Summarization of Customer Reviews Thi Nhat Anh Nguyen author Mingwei Shen author Karen Hovsepian author 2021-08 text Proceedings of the 4th Workshop on e-Commerce and NLP Shervin Malmasi editor Surya Kallumadi editor Nicola Ueffing editor Oleg Rokhlenko editor Eugene Agichtein editor Ido Guy editor Association for Computational Linguistics Online conference publication nguyen-etal-2021-unsupervised 10.18653/v1/2021.ecnlp-1.11 https://aclanthology.org/2021.ecnlp-1.11/ 2021-08 88 100