%0 Conference Proceedings
%T SupportNet: Neural Networks for Summary Generation and Key Segment Extraction from Technical Support Tickets
%A Bannihatti Kumar, Vinayshekhar
%A Yarramsetty, Mohan
%A Sun, Sharon
%A Goel, Anukul
%Y Malmasi, Shervin
%Y Kallumadi, Surya
%Y Ueffing, Nicola
%Y Rokhlenko, Oleg
%Y Agichtein, Eugene
%Y Guy, Ido
%S Proceedings of the 4th Workshop on e-Commerce and NLP
%D 2021
%8 August
%I Association for Computational Linguistics
%C Online
%F bannihatti-kumar-etal-2021-supportnet
%R 10.18653/v1/2021.ecnlp-1.20
%U https://aclanthology.org/2021.ecnlp-1.20/
%U https://doi.org/10.18653/v1/2021.ecnlp-1.20
%P 164-173