SupportNet: Neural Networks for Summary Generation and Key Segment Extraction from Technical Support Tickets Vinayshekhar Bannihatti Kumar author Mohan Yarramsetty author Sharon Sun author Anukul Goel author 2021-08 text Proceedings of the 4th Workshop on e-Commerce and NLP Shervin Malmasi editor Surya Kallumadi editor Nicola Ueffing editor Oleg Rokhlenko editor Eugene Agichtein editor Ido Guy editor Association for Computational Linguistics Online conference publication bannihatti-kumar-etal-2021-supportnet 10.18653/v1/2021.ecnlp-1.20 https://aclanthology.org/2021.ecnlp-1.20/ 2021-08 164 173