@inproceedings{xiao-etal-2021-end,
title = "End-to-End Conversational Search for Online Shopping with Utterance Transfer",
author = "Xiao, Liqiang and
Ma, Jun and
Dong, Xin Luna and
Mart{\'\i}nez-G{\'o}mez, Pascual and
Zalmout, Nasser and
Zhang, Chenwei and
Zhao, Tong and
He, Hao and
Jin, Yaohui",
editor = "Moens, Marie-Francine and
Huang, Xuanjing and
Specia, Lucia and
Yih, Scott Wen-tau",
booktitle = "Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing",
month = nov,
year = "2021",
address = "Online and Punta Cana, Dominican Republic",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2021.emnlp-main.280",
doi = "10.18653/v1/2021.emnlp-main.280",
pages = "3477--3486",
abstract = "Successful conversational search systems can present natural, adaptive and interactive shopping experience for online shopping customers. However, building such systems from scratch faces real word challenges from both imperfect product schema/knowledge and lack of training dialog data. In this work we first propose ConvSearch, an end-to-end conversational search system that deeply combines the dialog system with search. It leverages the text profile to retrieve products, which is more robust against imperfect product schema/knowledge compared with using product attributes alone. We then address the lack of data challenges by proposing an utterance transfer approach that generates dialogue utterances by using existing dialog from other domains, and leveraging the search behavior data from e-commerce retailer. With utterance transfer, we introduce a new conversational search dataset for online shopping. Experiments show that our utterance transfer method can significantly improve the availability of training dialogue data without crowd-sourcing, and the conversational search system significantly outperformed the best tested baseline.",
}
<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="xiao-etal-2021-end">
<titleInfo>
<title>End-to-End Conversational Search for Online Shopping with Utterance Transfer</title>
</titleInfo>
<name type="personal">
<namePart type="given">Liqiang</namePart>
<namePart type="family">Xiao</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Jun</namePart>
<namePart type="family">Ma</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Xin</namePart>
<namePart type="given">Luna</namePart>
<namePart type="family">Dong</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Pascual</namePart>
<namePart type="family">Martínez-Gómez</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Nasser</namePart>
<namePart type="family">Zalmout</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Chenwei</namePart>
<namePart type="family">Zhang</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Tong</namePart>
<namePart type="family">Zhao</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Hao</namePart>
<namePart type="family">He</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Yaohui</namePart>
<namePart type="family">Jin</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2021-11</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing</title>
</titleInfo>
<name type="personal">
<namePart type="given">Marie-Francine</namePart>
<namePart type="family">Moens</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Xuanjing</namePart>
<namePart type="family">Huang</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Lucia</namePart>
<namePart type="family">Specia</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Scott</namePart>
<namePart type="given">Wen-tau</namePart>
<namePart type="family">Yih</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<originInfo>
<publisher>Association for Computational Linguistics</publisher>
<place>
<placeTerm type="text">Online and Punta Cana, Dominican Republic</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
</relatedItem>
<abstract>Successful conversational search systems can present natural, adaptive and interactive shopping experience for online shopping customers. However, building such systems from scratch faces real word challenges from both imperfect product schema/knowledge and lack of training dialog data. In this work we first propose ConvSearch, an end-to-end conversational search system that deeply combines the dialog system with search. It leverages the text profile to retrieve products, which is more robust against imperfect product schema/knowledge compared with using product attributes alone. We then address the lack of data challenges by proposing an utterance transfer approach that generates dialogue utterances by using existing dialog from other domains, and leveraging the search behavior data from e-commerce retailer. With utterance transfer, we introduce a new conversational search dataset for online shopping. Experiments show that our utterance transfer method can significantly improve the availability of training dialogue data without crowd-sourcing, and the conversational search system significantly outperformed the best tested baseline.</abstract>
<identifier type="citekey">xiao-etal-2021-end</identifier>
<identifier type="doi">10.18653/v1/2021.emnlp-main.280</identifier>
<location>
<url>https://aclanthology.org/2021.emnlp-main.280</url>
</location>
<part>
<date>2021-11</date>
<extent unit="page">
<start>3477</start>
<end>3486</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T End-to-End Conversational Search for Online Shopping with Utterance Transfer
%A Xiao, Liqiang
%A Ma, Jun
%A Dong, Xin Luna
%A Martínez-Gómez, Pascual
%A Zalmout, Nasser
%A Zhang, Chenwei
%A Zhao, Tong
%A He, Hao
%A Jin, Yaohui
%Y Moens, Marie-Francine
%Y Huang, Xuanjing
%Y Specia, Lucia
%Y Yih, Scott Wen-tau
%S Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing
%D 2021
%8 November
%I Association for Computational Linguistics
%C Online and Punta Cana, Dominican Republic
%F xiao-etal-2021-end
%X Successful conversational search systems can present natural, adaptive and interactive shopping experience for online shopping customers. However, building such systems from scratch faces real word challenges from both imperfect product schema/knowledge and lack of training dialog data. In this work we first propose ConvSearch, an end-to-end conversational search system that deeply combines the dialog system with search. It leverages the text profile to retrieve products, which is more robust against imperfect product schema/knowledge compared with using product attributes alone. We then address the lack of data challenges by proposing an utterance transfer approach that generates dialogue utterances by using existing dialog from other domains, and leveraging the search behavior data from e-commerce retailer. With utterance transfer, we introduce a new conversational search dataset for online shopping. Experiments show that our utterance transfer method can significantly improve the availability of training dialogue data without crowd-sourcing, and the conversational search system significantly outperformed the best tested baseline.
%R 10.18653/v1/2021.emnlp-main.280
%U https://aclanthology.org/2021.emnlp-main.280
%U https://doi.org/10.18653/v1/2021.emnlp-main.280
%P 3477-3486
Markdown (Informal)
[End-to-End Conversational Search for Online Shopping with Utterance Transfer](https://aclanthology.org/2021.emnlp-main.280) (Xiao et al., EMNLP 2021)
ACL
- Liqiang Xiao, Jun Ma, Xin Luna Dong, Pascual Martínez-Gómez, Nasser Zalmout, Chenwei Zhang, Tong Zhao, Hao He, and Yaohui Jin. 2021. End-to-End Conversational Search for Online Shopping with Utterance Transfer. In Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing, pages 3477–3486, Online and Punta Cana, Dominican Republic. Association for Computational Linguistics.