A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis Jiawei Liu author Kaisong Song author Yangyang Kang author Guoxiu He author Zhuoren Jiang author Changlong Sun author Wei Lu author Xiaozhong Liu author 2021-11 text Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing Marie-Francine Moens editor Xuanjing Huang editor Lucia Specia editor Scott Wen-tau Yih editor Association for Computational Linguistics Online and Punta Cana, Dominican Republic conference publication liu-etal-2021-role 10.18653/v1/2021.emnlp-main.767 https://aclanthology.org/2021.emnlp-main.767/ 2021-11 9731 9741