@inproceedings{zhang-etal-2021-kers-knowledge,
title = "{KERS}: A Knowledge-Enhanced Framework for Recommendation Dialog Systems with Multiple Subgoals",
author = "Zhang, Jun and
Yang, Yan and
Chen, Chencai and
He, Liang and
Yu, Zhou",
editor = "Moens, Marie-Francine and
Huang, Xuanjing and
Specia, Lucia and
Yih, Scott Wen-tau",
booktitle = "Findings of the Association for Computational Linguistics: EMNLP 2021",
month = nov,
year = "2021",
address = "Punta Cana, Dominican Republic",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2021.findings-emnlp.94",
doi = "10.18653/v1/2021.findings-emnlp.94",
pages = "1092--1101",
abstract = "Recommendation dialogs require the system to build a social bond with users to gain trust and develop affinity in order to increase the chance of a successful recommendation. It is beneficial to divide up, such conversations with multiple subgoals (such as social chat, question answering, recommendation, etc.), so that the system can retrieve appropriate knowledge with better accuracy under different subgoals. In this paper, we propose a unified framework for common knowledge-based multi-subgoal dialog: knowledge-enhanced multi-subgoal driven recommender system (KERS). We first predict a sequence of subgoals and use them to guide the dialog model to select knowledge from a sub-set of existing knowledge graph. We then propose three new mechanisms to filter noisy knowledge and to enhance the inclusion of cleaned knowledge in the dialog response generation process. Experiments show that our method obtains state-of-the-art results on DuRecDial dataset in both automatic and human evaluation.",
}
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<abstract>Recommendation dialogs require the system to build a social bond with users to gain trust and develop affinity in order to increase the chance of a successful recommendation. It is beneficial to divide up, such conversations with multiple subgoals (such as social chat, question answering, recommendation, etc.), so that the system can retrieve appropriate knowledge with better accuracy under different subgoals. In this paper, we propose a unified framework for common knowledge-based multi-subgoal dialog: knowledge-enhanced multi-subgoal driven recommender system (KERS). We first predict a sequence of subgoals and use them to guide the dialog model to select knowledge from a sub-set of existing knowledge graph. We then propose three new mechanisms to filter noisy knowledge and to enhance the inclusion of cleaned knowledge in the dialog response generation process. Experiments show that our method obtains state-of-the-art results on DuRecDial dataset in both automatic and human evaluation.</abstract>
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%0 Conference Proceedings
%T KERS: A Knowledge-Enhanced Framework for Recommendation Dialog Systems with Multiple Subgoals
%A Zhang, Jun
%A Yang, Yan
%A Chen, Chencai
%A He, Liang
%A Yu, Zhou
%Y Moens, Marie-Francine
%Y Huang, Xuanjing
%Y Specia, Lucia
%Y Yih, Scott Wen-tau
%S Findings of the Association for Computational Linguistics: EMNLP 2021
%D 2021
%8 November
%I Association for Computational Linguistics
%C Punta Cana, Dominican Republic
%F zhang-etal-2021-kers-knowledge
%X Recommendation dialogs require the system to build a social bond with users to gain trust and develop affinity in order to increase the chance of a successful recommendation. It is beneficial to divide up, such conversations with multiple subgoals (such as social chat, question answering, recommendation, etc.), so that the system can retrieve appropriate knowledge with better accuracy under different subgoals. In this paper, we propose a unified framework for common knowledge-based multi-subgoal dialog: knowledge-enhanced multi-subgoal driven recommender system (KERS). We first predict a sequence of subgoals and use them to guide the dialog model to select knowledge from a sub-set of existing knowledge graph. We then propose three new mechanisms to filter noisy knowledge and to enhance the inclusion of cleaned knowledge in the dialog response generation process. Experiments show that our method obtains state-of-the-art results on DuRecDial dataset in both automatic and human evaluation.
%R 10.18653/v1/2021.findings-emnlp.94
%U https://aclanthology.org/2021.findings-emnlp.94
%U https://doi.org/10.18653/v1/2021.findings-emnlp.94
%P 1092-1101
Markdown (Informal)
[KERS: A Knowledge-Enhanced Framework for Recommendation Dialog Systems with Multiple Subgoals](https://aclanthology.org/2021.findings-emnlp.94) (Zhang et al., Findings 2021)
ACL