An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots Shuangyong Song author Chao Wang author Haiqing Chen author Huan Chen author 2021-06 text Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers Young-bum Kim editor Yunyao Li editor Owen Rambow editor Association for Computational Linguistics Online conference publication song-etal-2021-emotional 10.18653/v1/2021.naacl-industry.17 https://aclanthology.org/2021.naacl-industry.17/ 2021-06 130 137