A Hybrid Approach to Scalable and Robust Spoken Language Understanding in Enterprise Virtual Agents Ryan Price author Mahnoosh Mehrabani author Narendra Gupta author Yeon-Jun Kim author Shahab Jalalvand author Minhua Chen author Yanjie Zhao author Srinivas Bangalore author 2021-06 text Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers Young-bum Kim editor Yunyao Li editor Owen Rambow editor Association for Computational Linguistics Online conference publication price-etal-2021-hybrid 10.18653/v1/2021.naacl-industry.9 https://aclanthology.org/2021.naacl-industry.9/ 2021-06 63 71