Modeling the Severity of Complaints in Social Media Mali Jin author Nikolaos Aletras author 2021-06 text Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies Kristina Toutanova editor Anna Rumshisky editor Luke Zettlemoyer editor Dilek Hakkani-Tur editor Iz Beltagy editor Steven Bethard editor Ryan Cotterell editor Tanmoy Chakraborty editor Yichao Zhou editor Association for Computational Linguistics Online conference publication jin-aletras-2021-modeling 10.18653/v1/2021.naacl-main.180 https://aclanthology.org/2021.naacl-main.180/ 2021-06 2264 2274