A Million Tweets Are Worth a Few Points: Tuning Transformers for Customer Service Tasks Amir Hadifar author Sofie Labat author Veronique Hoste author Chris Develder author Thomas Demeester author 2021-06 text Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies Kristina Toutanova editor Anna Rumshisky editor Luke Zettlemoyer editor Dilek Hakkani-Tur editor Iz Beltagy editor Steven Bethard editor Ryan Cotterell editor Tanmoy Chakraborty editor Yichao Zhou editor Association for Computational Linguistics Online conference publication hadifar-etal-2021-million 10.18653/v1/2021.naacl-main.21 https://aclanthology.org/2021.naacl-main.21/ 2021-06 220 225