@inproceedings{shim-etal-2021-building,
title = "Building blocks of a task-oriented dialogue system in the healthcare domain",
author = "Shim, Heereen and
Lowet, Dietwig and
Luca, Stijn and
Vanrumste, Bart",
editor = "Shivade, Chaitanya and
Gangadharaiah, Rashmi and
Gella, Spandana and
Konam, Sandeep and
Yuan, Shaoqing and
Zhang, Yi and
Bhatia, Parminder and
Wallace, Byron",
booktitle = "Proceedings of the Second Workshop on Natural Language Processing for Medical Conversations",
month = jun,
year = "2021",
address = "Online",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2021.nlpmc-1.7",
doi = "10.18653/v1/2021.nlpmc-1.7",
pages = "47--57",
abstract = "There has been significant progress in dialogue systems research. However, dialogue systems research in the healthcare domain is still in its infancy. In this paper, we analyse recent studies and outline three building blocks of a task-oriented dialogue system in the healthcare domain: i) privacy-preserving data collection; ii) medical knowledge-grounded dialogue management; and iii) human-centric evaluations. To this end, we propose a framework for developing a dialogue system and show preliminary results of simulated dialogue data generation by utilising expert knowledge and crowd-sourcing.",
}
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%0 Conference Proceedings
%T Building blocks of a task-oriented dialogue system in the healthcare domain
%A Shim, Heereen
%A Lowet, Dietwig
%A Luca, Stijn
%A Vanrumste, Bart
%Y Shivade, Chaitanya
%Y Gangadharaiah, Rashmi
%Y Gella, Spandana
%Y Konam, Sandeep
%Y Yuan, Shaoqing
%Y Zhang, Yi
%Y Bhatia, Parminder
%Y Wallace, Byron
%S Proceedings of the Second Workshop on Natural Language Processing for Medical Conversations
%D 2021
%8 June
%I Association for Computational Linguistics
%C Online
%F shim-etal-2021-building
%X There has been significant progress in dialogue systems research. However, dialogue systems research in the healthcare domain is still in its infancy. In this paper, we analyse recent studies and outline three building blocks of a task-oriented dialogue system in the healthcare domain: i) privacy-preserving data collection; ii) medical knowledge-grounded dialogue management; and iii) human-centric evaluations. To this end, we propose a framework for developing a dialogue system and show preliminary results of simulated dialogue data generation by utilising expert knowledge and crowd-sourcing.
%R 10.18653/v1/2021.nlpmc-1.7
%U https://aclanthology.org/2021.nlpmc-1.7
%U https://doi.org/10.18653/v1/2021.nlpmc-1.7
%P 47-57
Markdown (Informal)
[Building blocks of a task-oriented dialogue system in the healthcare domain](https://aclanthology.org/2021.nlpmc-1.7) (Shim et al., NLPMC 2021)
ACL