@inproceedings{ward-etal-2021-towards,
title = "Towards Continuous Estimation of Dissatisfaction in Spoken Dialog",
author = "Ward, Nigel and
Avila, Jonathan E. and
Alarcon, Aaron M.",
editor = "Li, Haizhou and
Levow, Gina-Anne and
Yu, Zhou and
Gupta, Chitralekha and
Sisman, Berrak and
Cai, Siqi and
Vandyke, David and
Dethlefs, Nina and
Wu, Yan and
Li, Junyi Jessy",
booktitle = "Proceedings of the 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue",
month = jul,
year = "2021",
address = "Singapore and Online",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2021.sigdial-1.2",
doi = "10.18653/v1/2021.sigdial-1.2",
pages = "13--20",
abstract = "We collected a corpus of human-human task-oriented dialogs rich in dissatisfaction and built a model that used prosodic features to predict when the user was likely dissatisfied. For utterances this attained a F.25 score of 0.62,against a baseline of 0.39. Based on qualitative observations and failure analysis, we discuss likely ways to improve this result to make it have practical utility.",
}
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%0 Conference Proceedings
%T Towards Continuous Estimation of Dissatisfaction in Spoken Dialog
%A Ward, Nigel
%A Avila, Jonathan E.
%A Alarcon, Aaron M.
%Y Li, Haizhou
%Y Levow, Gina-Anne
%Y Yu, Zhou
%Y Gupta, Chitralekha
%Y Sisman, Berrak
%Y Cai, Siqi
%Y Vandyke, David
%Y Dethlefs, Nina
%Y Wu, Yan
%Y Li, Junyi Jessy
%S Proceedings of the 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue
%D 2021
%8 July
%I Association for Computational Linguistics
%C Singapore and Online
%F ward-etal-2021-towards
%X We collected a corpus of human-human task-oriented dialogs rich in dissatisfaction and built a model that used prosodic features to predict when the user was likely dissatisfied. For utterances this attained a F.25 score of 0.62,against a baseline of 0.39. Based on qualitative observations and failure analysis, we discuss likely ways to improve this result to make it have practical utility.
%R 10.18653/v1/2021.sigdial-1.2
%U https://aclanthology.org/2021.sigdial-1.2
%U https://doi.org/10.18653/v1/2021.sigdial-1.2
%P 13-20
Markdown (Informal)
[Towards Continuous Estimation of Dissatisfaction in Spoken Dialog](https://aclanthology.org/2021.sigdial-1.2) (Ward et al., SIGDIAL 2021)
ACL