Towards Enhancing Health Coaching Dialogue in Low-Resource Settings
Yue Zhou, Barbara Di Eugenio, Brian Ziebart, Lisa Sharp, Bing Liu, Ben Gerber, Nikolaos Agadakos, Shweta Yadav
Abstract
Health coaching helps patients identify and accomplish lifestyle-related goals, effectively improving the control of chronic diseases and mitigating mental health conditions. However, health coaching is cost-prohibitive due to its highly personalized and labor-intensive nature. In this paper, we propose to build a dialogue system that converses with the patients, helps them create and accomplish specific goals, and can address their emotions with empathy. However, building such a system is challenging since real-world health coaching datasets are limited and empathy is subtle. Thus, we propose a modularized health coaching dialogue with simplified NLU and NLG frameworks combined with mechanism-conditioned empathetic response generation. Through automatic and human evaluation, we show that our system generates more empathetic, fluent, and coherent responses and outperforms the state-of-the-art in NLU tasks while requiring less annotation. We view our approach as a key step towards building automated and more accessible health coaching systems.- Anthology ID:
- 2022.coling-1.58
- Volume:
- Proceedings of the 29th International Conference on Computational Linguistics
- Month:
- October
- Year:
- 2022
- Address:
- Gyeongju, Republic of Korea
- Editors:
- Nicoletta Calzolari, Chu-Ren Huang, Hansaem Kim, James Pustejovsky, Leo Wanner, Key-Sun Choi, Pum-Mo Ryu, Hsin-Hsi Chen, Lucia Donatelli, Heng Ji, Sadao Kurohashi, Patrizia Paggio, Nianwen Xue, Seokhwan Kim, Younggyun Hahm, Zhong He, Tony Kyungil Lee, Enrico Santus, Francis Bond, Seung-Hoon Na
- Venue:
- COLING
- SIG:
- Publisher:
- International Committee on Computational Linguistics
- Note:
- Pages:
- 694–706
- Language:
- URL:
- https://aclanthology.org/2022.coling-1.58
- DOI:
- Bibkey:
- Cite (ACL):
- Yue Zhou, Barbara Di Eugenio, Brian Ziebart, Lisa Sharp, Bing Liu, Ben Gerber, Nikolaos Agadakos, and Shweta Yadav. 2022. Towards Enhancing Health Coaching Dialogue in Low-Resource Settings. In Proceedings of the 29th International Conference on Computational Linguistics, pages 694–706, Gyeongju, Republic of Korea. International Committee on Computational Linguistics.
- Cite (Informal):
- Towards Enhancing Health Coaching Dialogue in Low-Resource Settings (Zhou et al., COLING 2022)
- Copy Citation:
- PDF:
- https://aclanthology.org/2022.coling-1.58.pdf
Export citation
@inproceedings{zhou-etal-2022-towards,
title = "Towards Enhancing Health Coaching Dialogue in Low-Resource Settings",
author = "Zhou, Yue and
Di Eugenio, Barbara and
Ziebart, Brian and
Sharp, Lisa and
Liu, Bing and
Gerber, Ben and
Agadakos, Nikolaos and
Yadav, Shweta",
editor = "Calzolari, Nicoletta and
Huang, Chu-Ren and
Kim, Hansaem and
Pustejovsky, James and
Wanner, Leo and
Choi, Key-Sun and
Ryu, Pum-Mo and
Chen, Hsin-Hsi and
Donatelli, Lucia and
Ji, Heng and
Kurohashi, Sadao and
Paggio, Patrizia and
Xue, Nianwen and
Kim, Seokhwan and
Hahm, Younggyun and
He, Zhong and
Lee, Tony Kyungil and
Santus, Enrico and
Bond, Francis and
Na, Seung-Hoon",
booktitle = "Proceedings of the 29th International Conference on Computational Linguistics",
month = oct,
year = "2022",
address = "Gyeongju, Republic of Korea",
publisher = "International Committee on Computational Linguistics",
url = "https://aclanthology.org/2022.coling-1.58",
pages = "694--706",
abstract = "Health coaching helps patients identify and accomplish lifestyle-related goals, effectively improving the control of chronic diseases and mitigating mental health conditions. However, health coaching is cost-prohibitive due to its highly personalized and labor-intensive nature. In this paper, we propose to build a dialogue system that converses with the patients, helps them create and accomplish specific goals, and can address their emotions with empathy. However, building such a system is challenging since real-world health coaching datasets are limited and empathy is subtle. Thus, we propose a modularized health coaching dialogue with simplified NLU and NLG frameworks combined with mechanism-conditioned empathetic response generation. Through automatic and human evaluation, we show that our system generates more empathetic, fluent, and coherent responses and outperforms the state-of-the-art in NLU tasks while requiring less annotation. We view our approach as a key step towards building automated and more accessible health coaching systems.",
}
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%0 Conference Proceedings %T Towards Enhancing Health Coaching Dialogue in Low-Resource Settings %A Zhou, Yue %A Di Eugenio, Barbara %A Ziebart, Brian %A Sharp, Lisa %A Liu, Bing %A Gerber, Ben %A Agadakos, Nikolaos %A Yadav, Shweta %Y Calzolari, Nicoletta %Y Huang, Chu-Ren %Y Kim, Hansaem %Y Pustejovsky, James %Y Wanner, Leo %Y Choi, Key-Sun %Y Ryu, Pum-Mo %Y Chen, Hsin-Hsi %Y Donatelli, Lucia %Y Ji, Heng %Y Kurohashi, Sadao %Y Paggio, Patrizia %Y Xue, Nianwen %Y Kim, Seokhwan %Y Hahm, Younggyun %Y He, Zhong %Y Lee, Tony Kyungil %Y Santus, Enrico %Y Bond, Francis %Y Na, Seung-Hoon %S Proceedings of the 29th International Conference on Computational Linguistics %D 2022 %8 October %I International Committee on Computational Linguistics %C Gyeongju, Republic of Korea %F zhou-etal-2022-towards %X Health coaching helps patients identify and accomplish lifestyle-related goals, effectively improving the control of chronic diseases and mitigating mental health conditions. However, health coaching is cost-prohibitive due to its highly personalized and labor-intensive nature. In this paper, we propose to build a dialogue system that converses with the patients, helps them create and accomplish specific goals, and can address their emotions with empathy. However, building such a system is challenging since real-world health coaching datasets are limited and empathy is subtle. Thus, we propose a modularized health coaching dialogue with simplified NLU and NLG frameworks combined with mechanism-conditioned empathetic response generation. Through automatic and human evaluation, we show that our system generates more empathetic, fluent, and coherent responses and outperforms the state-of-the-art in NLU tasks while requiring less annotation. We view our approach as a key step towards building automated and more accessible health coaching systems. %U https://aclanthology.org/2022.coling-1.58 %P 694-706
Markdown (Informal)
[Towards Enhancing Health Coaching Dialogue in Low-Resource Settings](https://aclanthology.org/2022.coling-1.58) (Zhou et al., COLING 2022)
- Towards Enhancing Health Coaching Dialogue in Low-Resource Settings (Zhou et al., COLING 2022)
ACL
- Yue Zhou, Barbara Di Eugenio, Brian Ziebart, Lisa Sharp, Bing Liu, Ben Gerber, Nikolaos Agadakos, and Shweta Yadav. 2022. Towards Enhancing Health Coaching Dialogue in Low-Resource Settings. In Proceedings of the 29th International Conference on Computational Linguistics, pages 694–706, Gyeongju, Republic of Korea. International Committee on Computational Linguistics.