@inproceedings{buschbeck-etal-2022-hi,
title = "{``}Hi, how can {I} help you?{''} Improving Machine Translation of Conversational Content in a Business Context",
author = "Buschbeck, Bianka and
Mell, Jennifer and
Exel, Miriam and
Huck, Matthias",
editor = {Moniz, Helena and
Macken, Lieve and
Rufener, Andrew and
Barrault, Lo{\"\i}c and
Costa-juss{\`a}, Marta R. and
Declercq, Christophe and
Koponen, Maarit and
Kemp, Ellie and
Pilos, Spyridon and
Forcada, Mikel L. and
Scarton, Carolina and
Van den Bogaert, Joachim and
Daems, Joke and
Tezcan, Arda and
Vanroy, Bram and
Fonteyne, Margot},
booktitle = "Proceedings of the 23rd Annual Conference of the European Association for Machine Translation",
month = jun,
year = "2022",
address = "Ghent, Belgium",
publisher = "European Association for Machine Translation",
url = "https://aclanthology.org/2022.eamt-1.22",
pages = "191--200",
abstract = "This paper addresses the automatic translation of conversational content in a business context, for example support chat dialogues. While such use cases share characteristics with other informal machine translation scenarios, translation requirements with respect to technical and business-related expressions are high. To succeed in such scenarios, we experimented with curating dedicated training and test data, injecting noise to improve robustness, and applying sentence weighting schemes to carefully manage the influence of the different corpora. We show that our approach improves the performance of our models on conversational content for all 18 investigated language pairs while preserving translation quality on other domains - an indispensable requirement to integrate these developments into our MT engines at SAP.",
}
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%0 Conference Proceedings
%T “Hi, how can I help you?” Improving Machine Translation of Conversational Content in a Business Context
%A Buschbeck, Bianka
%A Mell, Jennifer
%A Exel, Miriam
%A Huck, Matthias
%Y Moniz, Helena
%Y Macken, Lieve
%Y Rufener, Andrew
%Y Barrault, Loïc
%Y Costa-jussà, Marta R.
%Y Declercq, Christophe
%Y Koponen, Maarit
%Y Kemp, Ellie
%Y Pilos, Spyridon
%Y Forcada, Mikel L.
%Y Scarton, Carolina
%Y Van den Bogaert, Joachim
%Y Daems, Joke
%Y Tezcan, Arda
%Y Vanroy, Bram
%Y Fonteyne, Margot
%S Proceedings of the 23rd Annual Conference of the European Association for Machine Translation
%D 2022
%8 June
%I European Association for Machine Translation
%C Ghent, Belgium
%F buschbeck-etal-2022-hi
%X This paper addresses the automatic translation of conversational content in a business context, for example support chat dialogues. While such use cases share characteristics with other informal machine translation scenarios, translation requirements with respect to technical and business-related expressions are high. To succeed in such scenarios, we experimented with curating dedicated training and test data, injecting noise to improve robustness, and applying sentence weighting schemes to carefully manage the influence of the different corpora. We show that our approach improves the performance of our models on conversational content for all 18 investigated language pairs while preserving translation quality on other domains - an indispensable requirement to integrate these developments into our MT engines at SAP.
%U https://aclanthology.org/2022.eamt-1.22
%P 191-200
Markdown (Informal)
[“Hi, how can I help you?” Improving Machine Translation of Conversational Content in a Business Context](https://aclanthology.org/2022.eamt-1.22) (Buschbeck et al., EAMT 2022)
ACL