Language I/O Solution for Multilingual Customer Support

Diego Bartolomé; Chris Jacob

Language I/O Solution for Multilingual Customer Support

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Abstract

We describe the multilingual customer solution by Language I/O in this paper. With data security and confidentiality ensured by the ISO 27001 certification, global corporations can turn monolingual customer support agents into efficient multilingual brand ambassadors in less than 24 hours. Our solution supports more than 100 languages.

Anthology ID:: 2022.eamt-1.32
Volume:: Proceedings of the 23rd Annual Conference of the European Association for Machine Translation
Month:: June
Year:: 2022
Address:: Ghent, Belgium
Editors:: Helena Moniz, Lieve Macken, Andrew Rufener, Loïc Barrault, Marta R. Costa-jussà, Christophe Declercq, Maarit Koponen, Ellie Kemp, Spyridon Pilos, Mikel L. Forcada, Carolina Scarton, Joachim Van den Bogaert, Joke Daems, Arda Tezcan, Bram Vanroy, Margot Fonteyne
Venue:: EAMT
SIG:
Publisher:: European Association for Machine Translation
Note:
Pages:: 285–286
Language:
URL:: https://aclanthology.org/2022.eamt-1.32/
DOI:
Bibkey:
Cite (ACL):: Diego Bartolome and Chris Jacob. 2022. Language I/O Solution for Multilingual Customer Support. In Proceedings of the 23rd Annual Conference of the European Association for Machine Translation, pages 285–286, Ghent, Belgium. European Association for Machine Translation.
Cite (Informal):: Language I/O Solution for Multilingual Customer Support (Bartolome & Jacob, EAMT 2022)
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PDF:: https://aclanthology.org/2022.eamt-1.32.pdf

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@inproceedings{bartolome-jacob-2022-language,
    title = "Language {I}/{O} Solution for Multilingual Customer Support",
    author = "Bartolome, Diego  and
      Jacob, Chris",
    editor = {Moniz, Helena  and
      Macken, Lieve  and
      Rufener, Andrew  and
      Barrault, Lo{\"i}c  and
      Costa-juss{\`a}, Marta R.  and
      Declercq, Christophe  and
      Koponen, Maarit  and
      Kemp, Ellie  and
      Pilos, Spyridon  and
      Forcada, Mikel L.  and
      Scarton, Carolina  and
      Van den Bogaert, Joachim  and
      Daems, Joke  and
      Tezcan, Arda  and
      Vanroy, Bram  and
      Fonteyne, Margot},
    booktitle = "Proceedings of the 23rd Annual Conference of the European Association for Machine Translation",
    month = jun,
    year = "2022",
    address = "Ghent, Belgium",
    publisher = "European Association for Machine Translation",
    url = "https://aclanthology.org/2022.eamt-1.32/",
    pages = "285--286",
    abstract = "We describe the multilingual customer solution by Language I/O in this paper. With data security and confidentiality ensured by the ISO 27001 certification, global corporations can turn monolingual customer support agents into efficient multilingual brand ambassadors in less than 24 hours. Our solution supports more than 100 languages."
}

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%0 Conference Proceedings
%T Language I/O Solution for Multilingual Customer Support
%A Bartolome, Diego
%A Jacob, Chris
%Y Moniz, Helena
%Y Macken, Lieve
%Y Rufener, Andrew
%Y Barrault, Loïc
%Y Costa-jussà, Marta R.
%Y Declercq, Christophe
%Y Koponen, Maarit
%Y Kemp, Ellie
%Y Pilos, Spyridon
%Y Forcada, Mikel L.
%Y Scarton, Carolina
%Y Van den Bogaert, Joachim
%Y Daems, Joke
%Y Tezcan, Arda
%Y Vanroy, Bram
%Y Fonteyne, Margot
%S Proceedings of the 23rd Annual Conference of the European Association for Machine Translation
%D 2022
%8 June
%I European Association for Machine Translation
%C Ghent, Belgium
%F bartolome-jacob-2022-language
%X We describe the multilingual customer solution by Language I/O in this paper. With data security and confidentiality ensured by the ISO 27001 certification, global corporations can turn monolingual customer support agents into efficient multilingual brand ambassadors in less than 24 hours. Our solution supports more than 100 languages.
%U https://aclanthology.org/2022.eamt-1.32/
%P 285-286

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Markdown (Informal)

[Language I/O Solution for Multilingual Customer Support](https://aclanthology.org/2022.eamt-1.32/) (Bartolome & Jacob, EAMT 2022)

Language I/O Solution for Multilingual Customer Support (Bartolome & Jacob, EAMT 2022)

ACL

Diego Bartolome and Chris Jacob. 2022. Language I/O Solution for Multilingual Customer Support. In Proceedings of the 23rd Annual Conference of the European Association for Machine Translation, pages 285–286, Ghent, Belgium. European Association for Machine Translation.