Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support Stephen Obadinma author Faiza Khan Khattak author Shirley Wang author Tania Sidhom author Elaine Lau author Sean Robertson author Jingcheng Niu author Winnie Au author Alif Munim author Karthik Raja K. Bhaskar author Bencheng Wei author Iris Ren author Waqar Muhammad author Erin Li author Bukola Ishola author Michael Wang author Griffin Tanner author Yu-Jia Shiah author Sean X Zhang author Kwesi P Apponsah author Kanishk Patel author Jaswinder Narain author Deval Pandya author Xiaodan Zhu author Frank Rudzicz author Elham Dolatabadi author 2022-12 text Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: Industry Track Yunyao Li editor Angeliki Lazaridou editor Association for Computational Linguistics Abu Dhabi, UAE conference publication obadinma-etal-2022-bringing 10.18653/v1/2022.emnlp-industry.44 https://aclanthology.org/2022.emnlp-industry.44/ 2022-12 440 450