@inproceedings{fu-etal-2022-entity,
    title = "Entity-level Sentiment Analysis in Contact Center Telephone Conversations",
    author = "Fu, Xue-yong  and
      Chen, Cheng  and
      Laskar, Md Tahmid Rahman  and
      Gardiner, Shayna  and
      Hiranandani, Pooja  and
      Tn, Shashi Bhushan",
    editor = "Li, Yunyao  and
      Lazaridou, Angeliki",
    booktitle = "Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = dec,
    year = "2022",
    address = "Abu Dhabi, UAE",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2022.emnlp-industry.49/",
    doi = "10.18653/v1/2022.emnlp-industry.49",
    pages = "484--491"
}