Entity-level Sentiment Analysis in Contact Center Telephone Conversations

Entity-level Sentiment Analysis in Contact Center Telephone Conversations Xue-yong Fu author Cheng Chen author Md Tahmid Rahman Laskar author Shayna Gardiner author Pooja Hiranandani author Shashi Bhushan Tn author 2022-12 text Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: Industry Track Yunyao Li editor Angeliki Lazaridou editor Association for Computational Linguistics Abu Dhabi, UAE conference publication fu-etal-2022-entity 10.18653/v1/2022.emnlp-industry.49 https://aclanthology.org/2022.emnlp-industry.49/ 2022-12 484 491