@inproceedings{soper-etal-2022-lets,
title = "Let{'}s Chat: Understanding User Expectations in Socialbot Interactions",
author = "Soper, Elizabeth and
Pacquetet, Erin and
Saha, Sougata and
Das, Souvik and
Srihari, Rohini",
editor = "Blodgett, Su Lin and
Daum{\'e} III, Hal and
Madaio, Michael and
Nenkova, Ani and
O'Connor, Brendan and
Wallach, Hanna and
Yang, Qian",
booktitle = "Proceedings of the Second Workshop on Bridging Human--Computer Interaction and Natural Language Processing",
month = jul,
year = "2022",
address = "Seattle, Washington",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2022.hcinlp-1.5",
doi = "10.18653/v1/2022.hcinlp-1.5",
pages = "34--39",
abstract = "This paper analyzes data from the 2021 Amazon Alexa Prize Socialbot Grand Challenge 4, in order to better understand the differences between human-computer interactions (HCI) in a socialbot setting and conventional human-to-human interactions. We find that because socialbots are a new genre of HCI, we are still negotiating norms to guide interactions in this setting. We present several notable patterns in user behavior toward socialbots, which have important implications for guiding future work in the development of conversational agents.",
}
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%0 Conference Proceedings
%T Let’s Chat: Understanding User Expectations in Socialbot Interactions
%A Soper, Elizabeth
%A Pacquetet, Erin
%A Saha, Sougata
%A Das, Souvik
%A Srihari, Rohini
%Y Blodgett, Su Lin
%Y Daumé III, Hal
%Y Madaio, Michael
%Y Nenkova, Ani
%Y O’Connor, Brendan
%Y Wallach, Hanna
%Y Yang, Qian
%S Proceedings of the Second Workshop on Bridging Human–Computer Interaction and Natural Language Processing
%D 2022
%8 July
%I Association for Computational Linguistics
%C Seattle, Washington
%F soper-etal-2022-lets
%X This paper analyzes data from the 2021 Amazon Alexa Prize Socialbot Grand Challenge 4, in order to better understand the differences between human-computer interactions (HCI) in a socialbot setting and conventional human-to-human interactions. We find that because socialbots are a new genre of HCI, we are still negotiating norms to guide interactions in this setting. We present several notable patterns in user behavior toward socialbots, which have important implications for guiding future work in the development of conversational agents.
%R 10.18653/v1/2022.hcinlp-1.5
%U https://aclanthology.org/2022.hcinlp-1.5
%U https://doi.org/10.18653/v1/2022.hcinlp-1.5
%P 34-39
Markdown (Informal)
[Let’s Chat: Understanding User Expectations in Socialbot Interactions](https://aclanthology.org/2022.hcinlp-1.5) (Soper et al., HCINLP 2022)
ACL