Conversational Analysis of Daily Dialog Data using Polite Emotional Dialogue Acts

Chandrakant Bothe, Stefan Wermter


Abstract
Many socio-linguistic cues are used in conversational analysis, such as emotion, sentiment, and dialogue acts. One of the fundamental social cues is politeness, which linguistically possesses properties such as social manners useful in conversational analysis. This article presents findings of polite emotional dialogue act associations, where we can correlate the relationships between the socio-linguistic cues. We confirm our hypothesis that the utterances with the emotion classes Anger and Disgust are more likely to be impolite. At the same time, Happiness and Sadness are more likely to be polite. A less expectable phenomenon occurs with dialogue acts Inform and Commissive which contain more polite utterances than Question and Directive. Finally, we conclude on the future work of these findings to extend the learning of social behaviours using politeness.
Anthology ID:
2022.lrec-1.256
Volume:
Proceedings of the Thirteenth Language Resources and Evaluation Conference
Month:
June
Year:
2022
Address:
Marseille, France
Editors:
Nicoletta Calzolari, Frédéric Béchet, Philippe Blache, Khalid Choukri, Christopher Cieri, Thierry Declerck, Sara Goggi, Hitoshi Isahara, Bente Maegaard, Joseph Mariani, Hélène Mazo, Jan Odijk, Stelios Piperidis
Venue:
LREC
SIG:
Publisher:
European Language Resources Association
Note:
Pages:
2395–2400
Language:
URL:
https://aclanthology.org/2022.lrec-1.256
DOI:
Bibkey:
Cite (ACL):
Chandrakant Bothe and Stefan Wermter. 2022. Conversational Analysis of Daily Dialog Data using Polite Emotional Dialogue Acts. In Proceedings of the Thirteenth Language Resources and Evaluation Conference, pages 2395–2400, Marseille, France. European Language Resources Association.
Cite (Informal):
Conversational Analysis of Daily Dialog Data using Polite Emotional Dialogue Acts (Bothe & Wermter, LREC 2022)
Copy Citation:
PDF:
https://aclanthology.org/2022.lrec-1.256.pdf
Data
Emotional Dialogue Acts