@inproceedings{kraus-etal-2022-prodial,
title = "{P}ro{D}ial {--} An Annotated Proactive Dialogue Act Corpus for Conversational Assistants using Crowdsourcing",
author = "Kraus, Matthias and
Wagner, Nicolas and
Minker, Wolfgang",
editor = "Calzolari, Nicoletta and
B{\'e}chet, Fr{\'e}d{\'e}ric and
Blache, Philippe and
Choukri, Khalid and
Cieri, Christopher and
Declerck, Thierry and
Goggi, Sara and
Isahara, Hitoshi and
Maegaard, Bente and
Mariani, Joseph and
Mazo, H{\'e}l{\`e}ne and
Odijk, Jan and
Piperidis, Stelios",
booktitle = "Proceedings of the Thirteenth Language Resources and Evaluation Conference",
month = jun,
year = "2022",
address = "Marseille, France",
publisher = "European Language Resources Association",
url = "https://aclanthology.org/2022.lrec-1.339/",
pages = "3164--3173",
abstract = "Robots will eventually enter our daily lives and assist with a variety of tasks. Especially in the household domain, robots may become indispensable helpers by overtaking tedious tasks, e.g. keeping the place tidy. Their effectiveness and efficiency, however, depend on their ability to adapt to our needs, routines, and personal characteristics. Otherwise, they may not be accepted and trusted in our private domain. For enabling adaptation, the interaction between a human and a robot needs to be personalized. Therefore, the robot needs to collect personal information from the user. However, it is unclear how such sensitive data can be collected in an understandable way without losing a user`s trust in the system. In this paper, we present a conversational approach for explicitly collecting personal user information using natural dialogue. For creating a sound interactive personalization, we have developed an empathy-augmented dialogue strategy. In an online study, the empathy-augmented strategy was compared to a baseline dialogue strategy for interactive personalization. We have found the empathy-augmented strategy to perform notably friendlier. Overall, using dialogue for interactive personalization has generally shown positive user reception."
}
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<abstract>Robots will eventually enter our daily lives and assist with a variety of tasks. Especially in the household domain, robots may become indispensable helpers by overtaking tedious tasks, e.g. keeping the place tidy. Their effectiveness and efficiency, however, depend on their ability to adapt to our needs, routines, and personal characteristics. Otherwise, they may not be accepted and trusted in our private domain. For enabling adaptation, the interaction between a human and a robot needs to be personalized. Therefore, the robot needs to collect personal information from the user. However, it is unclear how such sensitive data can be collected in an understandable way without losing a user‘s trust in the system. In this paper, we present a conversational approach for explicitly collecting personal user information using natural dialogue. For creating a sound interactive personalization, we have developed an empathy-augmented dialogue strategy. In an online study, the empathy-augmented strategy was compared to a baseline dialogue strategy for interactive personalization. We have found the empathy-augmented strategy to perform notably friendlier. Overall, using dialogue for interactive personalization has generally shown positive user reception.</abstract>
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%0 Conference Proceedings
%T ProDial – An Annotated Proactive Dialogue Act Corpus for Conversational Assistants using Crowdsourcing
%A Kraus, Matthias
%A Wagner, Nicolas
%A Minker, Wolfgang
%Y Calzolari, Nicoletta
%Y Béchet, Frédéric
%Y Blache, Philippe
%Y Choukri, Khalid
%Y Cieri, Christopher
%Y Declerck, Thierry
%Y Goggi, Sara
%Y Isahara, Hitoshi
%Y Maegaard, Bente
%Y Mariani, Joseph
%Y Mazo, Hélène
%Y Odijk, Jan
%Y Piperidis, Stelios
%S Proceedings of the Thirteenth Language Resources and Evaluation Conference
%D 2022
%8 June
%I European Language Resources Association
%C Marseille, France
%F kraus-etal-2022-prodial
%X Robots will eventually enter our daily lives and assist with a variety of tasks. Especially in the household domain, robots may become indispensable helpers by overtaking tedious tasks, e.g. keeping the place tidy. Their effectiveness and efficiency, however, depend on their ability to adapt to our needs, routines, and personal characteristics. Otherwise, they may not be accepted and trusted in our private domain. For enabling adaptation, the interaction between a human and a robot needs to be personalized. Therefore, the robot needs to collect personal information from the user. However, it is unclear how such sensitive data can be collected in an understandable way without losing a user‘s trust in the system. In this paper, we present a conversational approach for explicitly collecting personal user information using natural dialogue. For creating a sound interactive personalization, we have developed an empathy-augmented dialogue strategy. In an online study, the empathy-augmented strategy was compared to a baseline dialogue strategy for interactive personalization. We have found the empathy-augmented strategy to perform notably friendlier. Overall, using dialogue for interactive personalization has generally shown positive user reception.
%U https://aclanthology.org/2022.lrec-1.339/
%P 3164-3173
Markdown (Informal)
[ProDial – An Annotated Proactive Dialogue Act Corpus for Conversational Assistants using Crowdsourcing](https://aclanthology.org/2022.lrec-1.339/) (Kraus et al., LREC 2022)
ACL