@inproceedings{feng-etal-2022-emowoz,
title = "{E}mo{WOZ}: A Large-Scale Corpus and Labelling Scheme for Emotion Recognition in Task-Oriented Dialogue Systems",
author = "Feng, Shutong and
Lubis, Nurul and
Geishauser, Christian and
Lin, Hsien-chin and
Heck, Michael and
van Niekerk, Carel and
Gasic, Milica",
booktitle = "Proceedings of the Thirteenth Language Resources and Evaluation Conference",
month = jun,
year = "2022",
address = "Marseille, France",
publisher = "European Language Resources Association",
url = "https://aclanthology.org/2022.lrec-1.436",
pages = "4096--4113",
abstract = "The ability to recognise emotions lends a conversational artificial intelligence a human touch. While emotions in chit-chat dialogues have received substantial attention, emotions in task-oriented dialogues remain largely unaddressed. This is despite emotions and dialogue success having equally important roles in a natural system. Existing emotion-annotated task-oriented corpora are limited in size, label richness, and public availability, creating a bottleneck for downstream tasks. To lay a foundation for studies on emotions in task-oriented dialogues, we introduce EmoWOZ, a large-scale manually emotion-annotated corpus of task-oriented dialogues. EmoWOZ is based on MultiWOZ, a multi-domain task-oriented dialogue dataset. It contains more than 11K dialogues with more than 83K emotion annotations of user utterances. In addition to Wizard-of-Oz dialogues from MultiWOZ, we collect human-machine dialogues within the same set of domains to sufficiently cover the space of various emotions that can happen during the lifetime of a data-driven dialogue system. To the best of our knowledge, this is the first large-scale open-source corpus of its kind. We propose a novel emotion labelling scheme, which is tailored to task-oriented dialogues. We report a set of experimental results to show the usability of this corpus for emotion recognition and state tracking in task-oriented dialogues.",
}
<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="feng-etal-2022-emowoz">
<titleInfo>
<title>EmoWOZ: A Large-Scale Corpus and Labelling Scheme for Emotion Recognition in Task-Oriented Dialogue Systems</title>
</titleInfo>
<name type="personal">
<namePart type="given">Shutong</namePart>
<namePart type="family">Feng</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Nurul</namePart>
<namePart type="family">Lubis</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Christian</namePart>
<namePart type="family">Geishauser</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Hsien-chin</namePart>
<namePart type="family">Lin</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Michael</namePart>
<namePart type="family">Heck</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Carel</namePart>
<namePart type="family">van Niekerk</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Milica</namePart>
<namePart type="family">Gasic</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2022-06</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Proceedings of the Thirteenth Language Resources and Evaluation Conference</title>
</titleInfo>
<originInfo>
<publisher>European Language Resources Association</publisher>
<place>
<placeTerm type="text">Marseille, France</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
</relatedItem>
<abstract>The ability to recognise emotions lends a conversational artificial intelligence a human touch. While emotions in chit-chat dialogues have received substantial attention, emotions in task-oriented dialogues remain largely unaddressed. This is despite emotions and dialogue success having equally important roles in a natural system. Existing emotion-annotated task-oriented corpora are limited in size, label richness, and public availability, creating a bottleneck for downstream tasks. To lay a foundation for studies on emotions in task-oriented dialogues, we introduce EmoWOZ, a large-scale manually emotion-annotated corpus of task-oriented dialogues. EmoWOZ is based on MultiWOZ, a multi-domain task-oriented dialogue dataset. It contains more than 11K dialogues with more than 83K emotion annotations of user utterances. In addition to Wizard-of-Oz dialogues from MultiWOZ, we collect human-machine dialogues within the same set of domains to sufficiently cover the space of various emotions that can happen during the lifetime of a data-driven dialogue system. To the best of our knowledge, this is the first large-scale open-source corpus of its kind. We propose a novel emotion labelling scheme, which is tailored to task-oriented dialogues. We report a set of experimental results to show the usability of this corpus for emotion recognition and state tracking in task-oriented dialogues.</abstract>
<identifier type="citekey">feng-etal-2022-emowoz</identifier>
<location>
<url>https://aclanthology.org/2022.lrec-1.436</url>
</location>
<part>
<date>2022-06</date>
<extent unit="page">
<start>4096</start>
<end>4113</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T EmoWOZ: A Large-Scale Corpus and Labelling Scheme for Emotion Recognition in Task-Oriented Dialogue Systems
%A Feng, Shutong
%A Lubis, Nurul
%A Geishauser, Christian
%A Lin, Hsien-chin
%A Heck, Michael
%A van Niekerk, Carel
%A Gasic, Milica
%S Proceedings of the Thirteenth Language Resources and Evaluation Conference
%D 2022
%8 June
%I European Language Resources Association
%C Marseille, France
%F feng-etal-2022-emowoz
%X The ability to recognise emotions lends a conversational artificial intelligence a human touch. While emotions in chit-chat dialogues have received substantial attention, emotions in task-oriented dialogues remain largely unaddressed. This is despite emotions and dialogue success having equally important roles in a natural system. Existing emotion-annotated task-oriented corpora are limited in size, label richness, and public availability, creating a bottleneck for downstream tasks. To lay a foundation for studies on emotions in task-oriented dialogues, we introduce EmoWOZ, a large-scale manually emotion-annotated corpus of task-oriented dialogues. EmoWOZ is based on MultiWOZ, a multi-domain task-oriented dialogue dataset. It contains more than 11K dialogues with more than 83K emotion annotations of user utterances. In addition to Wizard-of-Oz dialogues from MultiWOZ, we collect human-machine dialogues within the same set of domains to sufficiently cover the space of various emotions that can happen during the lifetime of a data-driven dialogue system. To the best of our knowledge, this is the first large-scale open-source corpus of its kind. We propose a novel emotion labelling scheme, which is tailored to task-oriented dialogues. We report a set of experimental results to show the usability of this corpus for emotion recognition and state tracking in task-oriented dialogues.
%U https://aclanthology.org/2022.lrec-1.436
%P 4096-4113
Markdown (Informal)
[EmoWOZ: A Large-Scale Corpus and Labelling Scheme for Emotion Recognition in Task-Oriented Dialogue Systems](https://aclanthology.org/2022.lrec-1.436) (Feng et al., LREC 2022)
ACL