Linguistic Elements of Engaging Customer Service Discourse on Social Media Sonam Singh author Anthony Rios author 2022-11 text Proceedings of the Fifth Workshop on Natural Language Processing and Computational Social Science (NLP+CSS) David Bamman editor Dirk Hovy editor David Jurgens editor Katherine Keith editor Brendan O’Connor editor Svitlana Volkova editor Association for Computational Linguistics Abu Dhabi, UAE conference publication singh-rios-2022-linguistic 10.18653/v1/2022.nlpcss-1.12 https://aclanthology.org/2022.nlpcss-1.12/ 2022-11 105 117