Neural Generation Meets Real People: Building a Social, Informative Open-Domain Dialogue Agent

Ethan A. Chi, Ashwin Paranjape, Abigail See, Caleb Chiam, Trenton Chang, Kathleen Kenealy, Swee Kiat Lim, Amelia Hardy, Chetanya Rastogi, Haojun Li, Alexander Iyabor, Yutong He, Hari Sowrirajan, Peng Qi, Kaushik Ram Sadagopan, Nguyet Minh Phu, Dilara Soylu, Jillian Tang, Avanika Narayan, Giovanni Campagna, Christopher Manning


Abstract
We present Chirpy Cardinal, an open-domain social chatbot. Aiming to be both informative and conversational, our bot chats with users in an authentic, emotionally intelligent way. By integrating controlled neural generation with scaffolded, hand-written dialogue, we let both the user and bot take turns driving the conversation, producing an engaging and socially fluent experience. Deployed in the fourth iteration of the Alexa Prize Socialbot Grand Challenge, Chirpy Cardinal handled thousands of conversations per day, placing second out of nine bots with an average user rating of 3.58/5.
Anthology ID:
2022.sigdial-1.37
Volume:
Proceedings of the 23rd Annual Meeting of the Special Interest Group on Discourse and Dialogue
Month:
September
Year:
2022
Address:
Edinburgh, UK
Venue:
SIGDIAL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
376–395
Language:
URL:
https://aclanthology.org/2022.sigdial-1.37
DOI:
Bibkey:
Cite (ACL):
Ethan A. Chi, Ashwin Paranjape, Abigail See, Caleb Chiam, Trenton Chang, Kathleen Kenealy, Swee Kiat Lim, Amelia Hardy, Chetanya Rastogi, Haojun Li, Alexander Iyabor, Yutong He, Hari Sowrirajan, Peng Qi, Kaushik Ram Sadagopan, Nguyet Minh Phu, Dilara Soylu, Jillian Tang, Avanika Narayan, et al.. 2022. Neural Generation Meets Real People: Building a Social, Informative Open-Domain Dialogue Agent. In Proceedings of the 23rd Annual Meeting of the Special Interest Group on Discourse and Dialogue, pages 376–395, Edinburgh, UK. Association for Computational Linguistics.
Cite (Informal):
Neural Generation Meets Real People: Building a Social, Informative Open-Domain Dialogue Agent (Chi et al., SIGDIAL 2022)
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PDF:
https://aclanthology.org/2022.sigdial-1.37.pdf
Video:
 https://youtu.be/4F3Az88q3KI