@inproceedings{wang-torres-2022-helpful,
title = "How to be Helpful on Online Support Forums?",
author = "Wang, Zhilin and
Torres, Pablo E.",
editor = "Clark, Elizabeth and
Brahman, Faeze and
Iyyer, Mohit",
booktitle = "Proceedings of the 4th Workshop of Narrative Understanding (WNU2022)",
month = jul,
year = "2022",
address = "Seattle, United States",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2022.wnu-1.3",
doi = "10.18653/v1/2022.wnu-1.3",
pages = "20--28",
abstract = "Internet forums such as Reddit offer people a platform to ask for advice when they encounter various issues at work, school or in relationships. Telling helpful comments apart from unhelpful comments to these advice-seeking posts can help people and dialogue agents to become more helpful in offering advice. We propose a dataset that contains both helpful and unhelpful comments in response to such requests. We then relate helpfulness to the closely related construct of empathy. Finally, we analyze the language features that are associated with helpful and unhelpful comments.",
}
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<abstract>Internet forums such as Reddit offer people a platform to ask for advice when they encounter various issues at work, school or in relationships. Telling helpful comments apart from unhelpful comments to these advice-seeking posts can help people and dialogue agents to become more helpful in offering advice. We propose a dataset that contains both helpful and unhelpful comments in response to such requests. We then relate helpfulness to the closely related construct of empathy. Finally, we analyze the language features that are associated with helpful and unhelpful comments.</abstract>
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%0 Conference Proceedings
%T How to be Helpful on Online Support Forums?
%A Wang, Zhilin
%A Torres, Pablo E.
%Y Clark, Elizabeth
%Y Brahman, Faeze
%Y Iyyer, Mohit
%S Proceedings of the 4th Workshop of Narrative Understanding (WNU2022)
%D 2022
%8 July
%I Association for Computational Linguistics
%C Seattle, United States
%F wang-torres-2022-helpful
%X Internet forums such as Reddit offer people a platform to ask for advice when they encounter various issues at work, school or in relationships. Telling helpful comments apart from unhelpful comments to these advice-seeking posts can help people and dialogue agents to become more helpful in offering advice. We propose a dataset that contains both helpful and unhelpful comments in response to such requests. We then relate helpfulness to the closely related construct of empathy. Finally, we analyze the language features that are associated with helpful and unhelpful comments.
%R 10.18653/v1/2022.wnu-1.3
%U https://aclanthology.org/2022.wnu-1.3
%U https://doi.org/10.18653/v1/2022.wnu-1.3
%P 20-28
Markdown (Informal)
[How to be Helpful on Online Support Forums?](https://aclanthology.org/2022.wnu-1.3) (Wang & Torres, WNU 2022)
ACL
- Zhilin Wang and Pablo E. Torres. 2022. How to be Helpful on Online Support Forums?. In Proceedings of the 4th Workshop of Narrative Understanding (WNU2022), pages 20–28, Seattle, United States. Association for Computational Linguistics.