Toward More Accurate and Generalizable Evaluation Metrics for Task-Oriented Dialogs Abishek Komma author Nagesh Panyam Chandrasekarasastry author Timothy Leffel author Anuj Goyal author Angeliki Metallinou author Spyros Matsoukas author Aram Galstyan author 2023-07 text Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track) Sunayana Sitaram editor Beata Beigman Klebanov editor Jason D Williams editor Association for Computational Linguistics Toronto, Canada conference publication komma-etal-2023-toward 10.18653/v1/2023.acl-industry.19 https://aclanthology.org/2023.acl-industry.19/ 2023-07 186 195