AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching Md Tahmid Rahman Laskar author Cheng Chen author Xue-yong Fu author Mahsa Azizi author Shashi Bhushan author Simon Corston-oliver author 2023-07 text Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track) Sunayana Sitaram editor Beata Beigman Klebanov editor Jason D Williams editor Association for Computational Linguistics Toronto, Canada conference publication laskar-etal-2023-ai 10.18653/v1/2023.acl-industry.57 https://aclanthology.org/2023.acl-industry.57/ 2023-07 599 607