Predicting Customer Satisfaction with Soft Labels for Ordinal Classification Etienne Manderscheid author Matthias Lee author 2023-07 text Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track) Sunayana Sitaram editor Beata Beigman Klebanov editor Jason D Williams editor Association for Computational Linguistics Toronto, Canada conference publication manderscheid-lee-2023-predicting 10.18653/v1/2023.acl-industry.62 https://aclanthology.org/2023.acl-industry.62/ 2023-07 652 659