@inproceedings{deng-etal-2023-knowledge,
title = "Knowledge-enhanced Mixed-initiative Dialogue System for Emotional Support Conversations",
author = "Deng, Yang and
Zhang, Wenxuan and
Yuan, Yifei and
Lam, Wai",
editor = "Rogers, Anna and
Boyd-Graber, Jordan and
Okazaki, Naoaki",
booktitle = "Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)",
month = jul,
year = "2023",
address = "Toronto, Canada",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2023.acl-long.225",
doi = "10.18653/v1/2023.acl-long.225",
pages = "4079--4095",
abstract = "Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the conversation. In this work, we study the problem of mixed-initiative ESC where the user and system can both take the initiative in leading the conversation. Specifically, we conduct a novel analysis on mixed-initiative ESC systems with a tailor-designed schema that divides utterances into different types with speaker roles and initiative types. Four emotional support metrics are proposed to evaluate the mixed-initiative interactions. The analysis reveals the necessity and challenges of building mixed-initiative ESC systems. In the light of this, we propose a knowledge-enhanced mixed-initiative framework (KEMI) for ESC, which retrieves actual case knowledge from a large-scale mental health knowledge graph for generating mixed-initiative responses. Experimental results on two ESC datasets show the superiority of KEMI in both content-preserving evaluation and mixed initiative related analyses.",
}
<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="deng-etal-2023-knowledge">
<titleInfo>
<title>Knowledge-enhanced Mixed-initiative Dialogue System for Emotional Support Conversations</title>
</titleInfo>
<name type="personal">
<namePart type="given">Yang</namePart>
<namePart type="family">Deng</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Wenxuan</namePart>
<namePart type="family">Zhang</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Yifei</namePart>
<namePart type="family">Yuan</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Wai</namePart>
<namePart type="family">Lam</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2023-07</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)</title>
</titleInfo>
<name type="personal">
<namePart type="given">Anna</namePart>
<namePart type="family">Rogers</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Jordan</namePart>
<namePart type="family">Boyd-Graber</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Naoaki</namePart>
<namePart type="family">Okazaki</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<originInfo>
<publisher>Association for Computational Linguistics</publisher>
<place>
<placeTerm type="text">Toronto, Canada</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
</relatedItem>
<abstract>Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the conversation. In this work, we study the problem of mixed-initiative ESC where the user and system can both take the initiative in leading the conversation. Specifically, we conduct a novel analysis on mixed-initiative ESC systems with a tailor-designed schema that divides utterances into different types with speaker roles and initiative types. Four emotional support metrics are proposed to evaluate the mixed-initiative interactions. The analysis reveals the necessity and challenges of building mixed-initiative ESC systems. In the light of this, we propose a knowledge-enhanced mixed-initiative framework (KEMI) for ESC, which retrieves actual case knowledge from a large-scale mental health knowledge graph for generating mixed-initiative responses. Experimental results on two ESC datasets show the superiority of KEMI in both content-preserving evaluation and mixed initiative related analyses.</abstract>
<identifier type="citekey">deng-etal-2023-knowledge</identifier>
<identifier type="doi">10.18653/v1/2023.acl-long.225</identifier>
<location>
<url>https://aclanthology.org/2023.acl-long.225</url>
</location>
<part>
<date>2023-07</date>
<extent unit="page">
<start>4079</start>
<end>4095</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T Knowledge-enhanced Mixed-initiative Dialogue System for Emotional Support Conversations
%A Deng, Yang
%A Zhang, Wenxuan
%A Yuan, Yifei
%A Lam, Wai
%Y Rogers, Anna
%Y Boyd-Graber, Jordan
%Y Okazaki, Naoaki
%S Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)
%D 2023
%8 July
%I Association for Computational Linguistics
%C Toronto, Canada
%F deng-etal-2023-knowledge
%X Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the conversation. In this work, we study the problem of mixed-initiative ESC where the user and system can both take the initiative in leading the conversation. Specifically, we conduct a novel analysis on mixed-initiative ESC systems with a tailor-designed schema that divides utterances into different types with speaker roles and initiative types. Four emotional support metrics are proposed to evaluate the mixed-initiative interactions. The analysis reveals the necessity and challenges of building mixed-initiative ESC systems. In the light of this, we propose a knowledge-enhanced mixed-initiative framework (KEMI) for ESC, which retrieves actual case knowledge from a large-scale mental health knowledge graph for generating mixed-initiative responses. Experimental results on two ESC datasets show the superiority of KEMI in both content-preserving evaluation and mixed initiative related analyses.
%R 10.18653/v1/2023.acl-long.225
%U https://aclanthology.org/2023.acl-long.225
%U https://doi.org/10.18653/v1/2023.acl-long.225
%P 4079-4095
Markdown (Informal)
[Knowledge-enhanced Mixed-initiative Dialogue System for Emotional Support Conversations](https://aclanthology.org/2023.acl-long.225) (Deng et al., ACL 2023)
ACL