@inproceedings{mishra-etal-2023-hindi,
title = "{H}indi Chatbot for Supporting Maternal and Child Health Related Queries in Rural {I}ndia",
author = "Mishra, Ritwik and
Singh, Simranjeet and
Kaur, Jasmeet and
Singh, Pushpendra and
Shah, Rajiv",
editor = "Naumann, Tristan and
Ben Abacha, Asma and
Bethard, Steven and
Roberts, Kirk and
Rumshisky, Anna",
booktitle = "Proceedings of the 5th Clinical Natural Language Processing Workshop",
month = jul,
year = "2023",
address = "Toronto, Canada",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2023.clinicalnlp-1.9",
doi = "10.18653/v1/2023.clinicalnlp-1.9",
pages = "69--77",
abstract = "In developing countries like India, doctors and healthcare professionals working in public health spend significant time answering health queries that are fact-based and repetitive. Therefore, we propose an automated way to answer maternal and child health-related queries. A database of Frequently Asked Questions (FAQs) and their corresponding answers generated by experts is curated from rural health workers and young mothers. We develop a Hindi chatbot that identifies k relevant Question and Answer (QnA) pairs from the database in response to a healthcare query (q) written in Devnagri script or Hindi-English (Hinglish) code-mixed script. The curated database covers 80{\%} of all the queries that a user of our study is likely to ask. We experimented with (i) rule-based methods, (ii) sentence embeddings, and (iii) a paraphrasing classifier, to calculate the q-Q similarity. We observed that paraphrasing classifier gives the best result when trained first on an open-domain text and then on the healthcare domain. Our chatbot uses an ensemble of all three approaches. We observed that if a given q can be answered using the database, then our chatbot can provide at least one relevant QnA pair among its top three suggestions for up to 70{\%} of the queries.",
}
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<abstract>In developing countries like India, doctors and healthcare professionals working in public health spend significant time answering health queries that are fact-based and repetitive. Therefore, we propose an automated way to answer maternal and child health-related queries. A database of Frequently Asked Questions (FAQs) and their corresponding answers generated by experts is curated from rural health workers and young mothers. We develop a Hindi chatbot that identifies k relevant Question and Answer (QnA) pairs from the database in response to a healthcare query (q) written in Devnagri script or Hindi-English (Hinglish) code-mixed script. The curated database covers 80% of all the queries that a user of our study is likely to ask. We experimented with (i) rule-based methods, (ii) sentence embeddings, and (iii) a paraphrasing classifier, to calculate the q-Q similarity. We observed that paraphrasing classifier gives the best result when trained first on an open-domain text and then on the healthcare domain. Our chatbot uses an ensemble of all three approaches. We observed that if a given q can be answered using the database, then our chatbot can provide at least one relevant QnA pair among its top three suggestions for up to 70% of the queries.</abstract>
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%0 Conference Proceedings
%T Hindi Chatbot for Supporting Maternal and Child Health Related Queries in Rural India
%A Mishra, Ritwik
%A Singh, Simranjeet
%A Kaur, Jasmeet
%A Singh, Pushpendra
%A Shah, Rajiv
%Y Naumann, Tristan
%Y Ben Abacha, Asma
%Y Bethard, Steven
%Y Roberts, Kirk
%Y Rumshisky, Anna
%S Proceedings of the 5th Clinical Natural Language Processing Workshop
%D 2023
%8 July
%I Association for Computational Linguistics
%C Toronto, Canada
%F mishra-etal-2023-hindi
%X In developing countries like India, doctors and healthcare professionals working in public health spend significant time answering health queries that are fact-based and repetitive. Therefore, we propose an automated way to answer maternal and child health-related queries. A database of Frequently Asked Questions (FAQs) and their corresponding answers generated by experts is curated from rural health workers and young mothers. We develop a Hindi chatbot that identifies k relevant Question and Answer (QnA) pairs from the database in response to a healthcare query (q) written in Devnagri script or Hindi-English (Hinglish) code-mixed script. The curated database covers 80% of all the queries that a user of our study is likely to ask. We experimented with (i) rule-based methods, (ii) sentence embeddings, and (iii) a paraphrasing classifier, to calculate the q-Q similarity. We observed that paraphrasing classifier gives the best result when trained first on an open-domain text and then on the healthcare domain. Our chatbot uses an ensemble of all three approaches. We observed that if a given q can be answered using the database, then our chatbot can provide at least one relevant QnA pair among its top three suggestions for up to 70% of the queries.
%R 10.18653/v1/2023.clinicalnlp-1.9
%U https://aclanthology.org/2023.clinicalnlp-1.9
%U https://doi.org/10.18653/v1/2023.clinicalnlp-1.9
%P 69-77
Markdown (Informal)
[Hindi Chatbot for Supporting Maternal and Child Health Related Queries in Rural India](https://aclanthology.org/2023.clinicalnlp-1.9) (Mishra et al., ClinicalNLP 2023)
ACL