@inproceedings{yang-etal-2023-click,
title = "{CLICK}: Contrastive Learning for Injecting Contextual Knowledge to Conversational Recommender System",
author = "Yang, Hyeongjun and
Won, Heesoo and
Ahn, Youbin and
Lee, Kyong-Ho",
editor = "Vlachos, Andreas and
Augenstein, Isabelle",
booktitle = "Proceedings of the 17th Conference of the European Chapter of the Association for Computational Linguistics",
month = may,
year = "2023",
address = "Dubrovnik, Croatia",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2023.eacl-main.137",
doi = "10.18653/v1/2023.eacl-main.137",
pages = "1875--1885",
abstract = "Conversational recommender systems (CRSs) capture a user preference through a conversation. However, the existing CRSs lack capturing comprehensive user preferences. This is because the items mentioned in a conversation are mainly regarded as a user preference. Thus, they have limitations in identifying a user preference from a dialogue context expressed without preferred items. Inspired by the characteristic of an online recommendation community where participants identify a context of a recommendation request and then comment with appropriate items, we exploit the Reddit data. Specifically, we propose a Contrastive Learning approach for Injecting Contextual Knowledge (CLICK) from the Reddit data to the CRS task, which facilitates the capture of a context-level user preference from a dialogue context, regardless of the existence of preferred item-entities. Moreover, we devise a relevance-enhanced contrastive learning loss to consider the fine-grained reflection of multiple recommendable items. We further develop a response generation module to generate a persuasive rationale for a recommendation. Extensive experiments on the benchmark CRS dataset show the effectiveness of CLICK, achieving significant improvements over state-of-the-art methods.",
}
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<abstract>Conversational recommender systems (CRSs) capture a user preference through a conversation. However, the existing CRSs lack capturing comprehensive user preferences. This is because the items mentioned in a conversation are mainly regarded as a user preference. Thus, they have limitations in identifying a user preference from a dialogue context expressed without preferred items. Inspired by the characteristic of an online recommendation community where participants identify a context of a recommendation request and then comment with appropriate items, we exploit the Reddit data. Specifically, we propose a Contrastive Learning approach for Injecting Contextual Knowledge (CLICK) from the Reddit data to the CRS task, which facilitates the capture of a context-level user preference from a dialogue context, regardless of the existence of preferred item-entities. Moreover, we devise a relevance-enhanced contrastive learning loss to consider the fine-grained reflection of multiple recommendable items. We further develop a response generation module to generate a persuasive rationale for a recommendation. Extensive experiments on the benchmark CRS dataset show the effectiveness of CLICK, achieving significant improvements over state-of-the-art methods.</abstract>
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%0 Conference Proceedings
%T CLICK: Contrastive Learning for Injecting Contextual Knowledge to Conversational Recommender System
%A Yang, Hyeongjun
%A Won, Heesoo
%A Ahn, Youbin
%A Lee, Kyong-Ho
%Y Vlachos, Andreas
%Y Augenstein, Isabelle
%S Proceedings of the 17th Conference of the European Chapter of the Association for Computational Linguistics
%D 2023
%8 May
%I Association for Computational Linguistics
%C Dubrovnik, Croatia
%F yang-etal-2023-click
%X Conversational recommender systems (CRSs) capture a user preference through a conversation. However, the existing CRSs lack capturing comprehensive user preferences. This is because the items mentioned in a conversation are mainly regarded as a user preference. Thus, they have limitations in identifying a user preference from a dialogue context expressed without preferred items. Inspired by the characteristic of an online recommendation community where participants identify a context of a recommendation request and then comment with appropriate items, we exploit the Reddit data. Specifically, we propose a Contrastive Learning approach for Injecting Contextual Knowledge (CLICK) from the Reddit data to the CRS task, which facilitates the capture of a context-level user preference from a dialogue context, regardless of the existence of preferred item-entities. Moreover, we devise a relevance-enhanced contrastive learning loss to consider the fine-grained reflection of multiple recommendable items. We further develop a response generation module to generate a persuasive rationale for a recommendation. Extensive experiments on the benchmark CRS dataset show the effectiveness of CLICK, achieving significant improvements over state-of-the-art methods.
%R 10.18653/v1/2023.eacl-main.137
%U https://aclanthology.org/2023.eacl-main.137
%U https://doi.org/10.18653/v1/2023.eacl-main.137
%P 1875-1885
Markdown (Informal)
[CLICK: Contrastive Learning for Injecting Contextual Knowledge to Conversational Recommender System](https://aclanthology.org/2023.eacl-main.137) (Yang et al., EACL 2023)
ACL