@inproceedings{zhang-etal-2023-towards-effective,
    title = "Towards Effective Automatic Debt Collection with Persona Awareness",
    author = "Zhang, Tong  and
      Liu, Junhong  and
      Huang, Chen  and
      Liu, Jia  and
      Liang, Hongru  and
      Wen, Zujie  and
      Lei, Wenqiang",
    editor = "Wang, Mingxuan  and
      Zitouni, Imed",
    booktitle = "Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = dec,
    year = "2023",
    address = "Singapore",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2023.emnlp-industry.4/",
    doi = "10.18653/v1/2023.emnlp-industry.4",
    pages = "32--45"
}