Towards Effective Automatic Debt Collection with Persona Awareness Tong Zhang author Junhong Liu author Chen Huang author Jia Liu author Hongru Liang author Zujie Wen author Wenqiang Lei author 2023-12 text Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing: Industry Track Mingxuan Wang editor Imed Zitouni editor Association for Computational Linguistics Singapore conference publication zhang-etal-2023-towards-effective 10.18653/v1/2023.emnlp-industry.4 https://aclanthology.org/2023.emnlp-industry.4/ 2023-12 32 45