Speaker Role Identification in Call Centre Dialogues: Leveraging Opening Sentences and Large Language Models Minh-Quoc Nghiem author Nichola Roberts author Dmitry Sityaev author 2023-09 text Proceedings of the 24th Annual Meeting of the Special Interest Group on Discourse and Dialogue Svetlana Stoyanchev editor Shafiq Joty editor David Schlangen editor Ondrej Dusek editor Casey Kennington editor Malihe Alikhani editor Association for Computational Linguistics Prague, Czechia conference publication nghiem-etal-2023-speaker 10.18653/v1/2023.sigdial-1.35 https://aclanthology.org/2023.sigdial-1.35/ 2023-09 388 392