The Open-domain Paradox for Chatbots: Common Ground as the Basis for Human-like Dialogue

Gabriel Skantze, A. Seza Doğruöz


Abstract
There is a surge in interest in the development of open-domain chatbots, driven by the recent advancements of large language models. The “openness” of the dialogue is expected to be maximized by providing minimal information to the users about the common ground they can expect, including the presumed joint activity. However, evidence suggests that the effect is the opposite. Asking users to “just chat about anything” results in a very narrow form of dialogue, which we refer to as the “open-domain paradox”. In this position paper, we explain this paradox through the theory of common ground as the basis for human-like communication. Furthermore, we question the assumptions behind open-domain chatbots and identify paths forward for enabling common ground in human-computer dialogue.
Anthology ID:
2023.sigdial-1.57
Volume:
Proceedings of the 24th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Month:
September
Year:
2023
Address:
Prague, Czechia
Editors:
Svetlana Stoyanchev, Shafiq Joty, David Schlangen, Ondrej Dusek, Casey Kennington, Malihe Alikhani
Venue:
SIGDIAL
SIG:
SIGDIAL
Publisher:
Association for Computational Linguistics
Note:
Pages:
605–614
Language:
URL:
https://aclanthology.org/2023.sigdial-1.57
DOI:
10.18653/v1/2023.sigdial-1.57
Bibkey:
Cite (ACL):
Gabriel Skantze and A. Seza Doğruöz. 2023. The Open-domain Paradox for Chatbots: Common Ground as the Basis for Human-like Dialogue. In Proceedings of the 24th Annual Meeting of the Special Interest Group on Discourse and Dialogue, pages 605–614, Prague, Czechia. Association for Computational Linguistics.
Cite (Informal):
The Open-domain Paradox for Chatbots: Common Ground as the Basis for Human-like Dialogue (Skantze & Doğruöz, SIGDIAL 2023)
Copy Citation:
PDF:
https://aclanthology.org/2023.sigdial-1.57.pdf