@inproceedings{chico-etal-2023-automated,
    title = "Automated question answering via natural language sentence similarity: Achievements for {B}razilian e-commerce platforms",
    author = "Chico, V{\'i}ctor  and
      Zucchi, Luiz  and
      Ferragut, Daniel  and
      Rodrigo, Caus  and
      Freitas, Victor de  and
      Reis, Julio Cesar dos",
    editor = "Souza, Jackson Wilke da Cruz  and
      Caseli, Helena de Medeiros  and
      Bocorny, Finatto Maria Jos{\'e}",
    booktitle = "Proceedings of the 14th Brazilian Symposium in Information and Human Language Technology",
    year = "2023",
    address = "Belo Horizonte, Brazil",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2023.stil-1.8/",
    pages = "83--92"
}