Painsight: An Extendable Opinion Mining Framework for Detecting Pain Points Based on Online Customer Reviews Yukyung Lee author Jaehee Kim author Doyoon Kim author Yookyung Kho author Younsun Kim author Pilsung Kang author 2023-07 text Proceedings of the 13th Workshop on Computational Approaches to Subjectivity, Sentiment, & Social Media Analysis Jeremy Barnes editor Orphée De Clercq editor Roman Klinger editor Association for Computational Linguistics Toronto, Canada conference publication lee-etal-2023-painsight 10.18653/v1/2023.wassa-1.20 https://aclanthology.org/2023.wassa-1.20/ 2023-07 215 227