Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models

Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models Ying-Chun Lin author Jennifer Neville author Jack Stokes author Longqi Yang author Tara Safavi author Mengting Wan author Scott Counts author Siddharth Suri author Reid Andersen author Xiaofeng Xu author Deepak Gupta author Sujay Kumar Jauhar author Xia Song author Georg Buscher author Saurabh Tiwary author Brent Hecht author Jaime Teevan author 2024-08 text Proceedings of the 62nd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers) Lun-Wei Ku editor Andre Martins editor Vivek Srikumar editor Association for Computational Linguistics Bangkok, Thailand conference publication lin-etal-2024-interpretable 10.18653/v1/2024.acl-long.598 https://aclanthology.org/2024.acl-long.598/ 2024-08 11100 11115