Cultural Transcreation with LLMs as a new product

Beatriz Silva, Helena Wu, Yan Jingxuan, Vera Cabarrão, Helena Moniz, Sara Guerreiro de Sousa, João Almeida, Malene Sjørslev Søholm, Ana Farinha, Paulo Dimas


Abstract
We present how at Unbabel we have been using Large Language Models to apply a Cultural Transcreation (CT) product on customer support (CS) emails and how we have been testing the quality and potential of this product. We discuss our preliminary evaluation of the performance of different MT models in the task of translating rephrased content and the quality of the translation outputs. Furthermore, we introduce the live pilot programme and the corresponding relevant findings, showing that transcreated content is not only culturally adequate but it is also of high rephrasing and translation quality.
Anthology ID:
2024.eamt-2.29
Volume:
Proceedings of the 25th Annual Conference of the European Association for Machine Translation (Volume 2)
Month:
June
Year:
2024
Address:
Sheffield, UK
Editors:
Carolina Scarton, Charlotte Prescott, Chris Bayliss, Chris Oakley, Joanna Wright, Stuart Wrigley, Xingyi Song, Edward Gow-Smith, Mikel Forcada, Helena Moniz
Venue:
EAMT
SIG:
Publisher:
European Association for Machine Translation (EAMT)
Note:
Pages:
57–58
Language:
URL:
https://aclanthology.org/2024.eamt-2.29
DOI:
Bibkey:
Cite (ACL):
Beatriz Silva, Helena Wu, Yan Jingxuan, Vera Cabarrão, Helena Moniz, Sara Guerreiro de Sousa, João Almeida, Malene Sjørslev Søholm, Ana Farinha, and Paulo Dimas. 2024. Cultural Transcreation with LLMs as a new product. In Proceedings of the 25th Annual Conference of the European Association for Machine Translation (Volume 2), pages 57–58, Sheffield, UK. European Association for Machine Translation (EAMT).
Cite (Informal):
Cultural Transcreation with LLMs as a new product (Silva et al., EAMT 2024)
Copy Citation:
PDF:
https://aclanthology.org/2024.eamt-2.29.pdf